Store Policies
MaxTow’s goal first and foremost is to ensure complete satisfaction with your purchase! We take great pride in the quality of our products and the exceptional customer service that we provide to our customers. If you are not satisfied with your purchase or if you’re having technical issues with a product, please follow the policy instructions below! We’ll be happy to accept a return or exchange, or repair any product you have purchased. As the customer you are our #1 Priority, and we will always strive to deliver premium products and services.
Order Change & Cancellation
If you wish to change or request an order cancellation during business hours, please call our Customer Support Team at 1.877.7MAXTOW Ext. 2 to ensure prompt handling. If you need to change or request an order cancellation after hours, please email Support@MaxTow.com as soon as possible. Email cancellation requests after 1 pm EST cannot be guaranteed, and we are not responsible for email cancellation requests received after your order has been shipped.
Orders can only be changed or canceled before the merchandise leaves our warehouse. If an order has already been shipped, we will issue an RMA number to send the merchandise back per our return policy. You will then be responsible for any and all related shipping charges.
Duplicate Orders
If you place a duplicate order, please follow the policy above to request a cancellation. We do our best to catch duplicates, so if we see two of the same order, we’ll be in touch right away. However, if we don’t receive a response by 2 pm, we will proceed with shipping both orders. If the order was truly a duplicate and shipped, please follow our return policy.
Sales Tax
We calculate sales tax for many states throughout the contiguous U.S. At the time of checkout, sales tax will be automatically applied and deducted in accordance with applicable state law based on your shipping address. The amount of sales tax applied using 3rd party software will depend on several factors including the type of product purchased and the specific destination of the shipment. Please also note that state sales tax provisions are subject to change, and we will update the calculation rate accordingly if a state's sales tax rate is adjusted.
Coupon Codes
Maxtow is all about providing great discounts and deals on our lineup of products. If you have a coupon, coupon codes can be entered in the Coupon area of your shopping cart. All coupon codes must be entered at the time of sale to receive the discount. If you have any questions about applying a coupon, we’ll be happy to help!
Special Notice Regarding Bosch Sensors
Maxtow Performance, LLC. offers a 30-day limited warranty on all 3rd party products that are included with any Maxtow product.
- Maxtow’s Wideband Air/Fuel Gauge set includes a Bosch 4.9 LSU Wideband O2 sensor
- Maxtow Performance, LLC will exchange any Bosch sensor that is defective within 30 days of receipt of delivery after it is inspected by our Technical Support Department
- This warranty will be voided if a shock occurs to the sensor, moisture collects on the sensor from it not being installed at the correct angle, or if it is damaged due to the fuel mixture being too rich
- Our Technical Support Department will require a picture to verify the sensor is installed at the correct angle
The California Safe Drinking Water & Toxic Enforcement Act of 1986 (Prop 65)
Pursuant to Prop 65, the State of California publishes a list of chemicals known to the state to cause cancer, birth defects, or other reproductive harm. This list, which the State of California updates periodically, has grown to include over 900 chemicals since it was first published. Prop 65 requires businesses to provide persons in California with warnings about chemicals in the products they purchase, in their home or workplace, or that are released into the environment. MaxTow products may contain some chemicals which appear on this list and is required to include a State of California Prop 65 warning label. For additional information about Prop 65 and a list of Prop 65 chemicals, please visit www.oehha.ca.gov/proposition-65. If you have any questions regarding Prop 65, please email us at Support@MaxTow.com.
ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY AND DISCLAIMER
Maxtow Performance, LLC ("Maxtow") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that this Product will be free from defects in material or workmanship for a period of one (1) year from the purchase date.
For a period of one (1) year from the date of purchase, at no charge to the Purchaser, Maxtow will repair or replace this Product if it is determined by Maxtow to be defective. After the warranty period, the Purchaser must pay all charges for parts and labor.
Coverage under this warranty is only valid within the United States, including its territories, as well as in certain other countries. Purchasers should check our website, www.maxtow.com, to determine the warranty coverage in the countries in which they are located.
Maxtow does not warrant the installation of the Product, which is the sole responsibility of the Purchaser. Installation should be done by licensed professionals. Improper installation may cause damage to the Product and any vehicle in which it is installed, and may cause burns and electrical injury to individuals. Maxtow's warranty does not cover any expenses incurred in removing Products that are defective or re-installing replacement Products in their place.
During the warranty period, to have the Product repaired or replaced, the Purchaser must return the Product, freight prepaid by the Purchaser, to Maxtow (but for customers in the contiguous United States, Maxtow will pay the shipping charges if any Product fails during the first sixty (60) days after purchase). The Product must be returned in its original carton or in a similar package affording an equal degree of protection. Maxtow will return the repaired or replaced Product, freight prepaid, to the Purchaser. Maxtow does not provide Purchasers with temporary replacement units during the warranty period or at any other time.
This limited warranty is non-transferrable and will automatically terminate if the original retail consumer purchaser resells the Product or transfers the vehicle in which the Product is installed. An “original retail consumer purchaser” is a person who originally purchases the Product, or a gift recipient of a new Product that is in its original packaging and unopened.
This limited warranty is subject to all of the following terms and conditions:
TERMS AND CONDITIONS
1. NOTIFICATION OF CLAIMS; WARRANTY SERVICE: If Purchaser believes that a Product is defective in material or workmanship, written notice with an explanation of the claim shall be given promptly by Purchaser to Maxtow. All warranty claims must be made within the warranty period, and any products returned to Maxtow must be shipped in accordance with Maxtow's procedures (including use of RMA numbers supplied by Maxtow after notification). The repair or replacement of any Product or part thereof shall not extend the original warranty period. The specific warranty on the repaired part only (not including gauge sensors) shall be in effect for a period of ninety (90) days following the repair or replacement of that part, or the remaining period of the Product warranty, whichever is greater. Maxtow does not provide a warranty on replacement gauge sensors.
2. EXCLUSIVE REMEDY; ACCEPTANCE: Purchaser's exclusive remedy and Maxtow's sole obligation is to supply (or pay for) all labor necessary to repair any Product found to be defective within the warranty period and to supply new or rebuilt replacements for defective parts. Maxtow will refund the purchase price for such Product only if repair or replacement fails to remedy the defect. Purchaser's failure to make a claim as provided in paragraph 1 above or continued use of the Product shall constitute an unqualified acceptance of such Product and a waiver by Purchaser of all claims thereto.
3. EXCEPTIONS TO LIMITED WARRANTY: Maxtow shall have no obligation to Purchaser with respect to any Product that is subjected to any of the following: abuse, improper use, negligence, accident, modification, failure to follow the operating procedures outlined in the user's manual, failure to follow the maintenance procedures in the service manual for the Product, attempted repair by non-qualified personnel, operation of the Product outside of the published environmental and electrical parameters, or if the Product's original identification (trademark, serial number) markings have been defaced, altered, or removed. Maxtow excludes from warranty coverage Products sold AS IS and/or WITH ALL FAULTS. Maxtow also excludes from warranty coverage any consumable items such as fuses and batteries. All software and accompanying documentation furnished with, or as part of the Product is furnished “AS IS” (i.e., without any warranty of any kind), except where expressly provided otherwise in any documentation or license agreement furnished with the Product.
4. PROOF OF PURCHASE; REGISTRATION: The Purchaser's dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility. Registration of any Product or of this limited warranty is voluntary, and failure to register will not diminish any rights available under this warranty.
DISCLAIMER OF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, MAXTOW HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE OR IN ANY OTHER STATE STATUTE.
LIMITATION OF LIABILITY
THE LIABILITY OF MAXTOW, IF ANY, AND PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT FOR WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL MAXTOW BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of New Jersey, U.S.A., and the United States of America, excluding their conflicts of laws principles. The courts of Camden County, New Jersey, shall have the exclusive jurisdiction over any legal action with respect to this warranty. This limited warranty gives specific legal rights. You may also have other rights that may vary from state to state or from country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. You are advised to consult applicable state or country laws for a full determination of rights.